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Building Codes

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1. When do I need a building permit?

Building projects such as new homes, additions, remodels plus detached buildings at 100 sq.ft. or more. In addition, permits are required for sprinkler systems, fences, swimming pools, deck, and new driveways connecting to public streets.

2. How do I obtain a building permit?

Building permit applications may be obtained at City Hall or online. Most projects require prior approval from your Architectural Review Committee. Contact the Fair Oaks Ranch Homeowners Assoc. at (210) 698-2225.

3. Are there any special requirements of contractors wishing to perform work within the City?

Contractors and subcontractors are required to register with the City. Registration forms are available at City Hall or online. A copy of an applicable contractor’s state license or registration is required to be attached to the city’s contractor registration form.

4. How do I schedule an inspection?

Inspections must be requested at least 24 hours in advance by calling (210) 698-0900.

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City

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1. What is the criteria of initiation and responses for the drought stages?

Surcharges are implemented for water used over 25,000 gallons in a billing cycle in Stage 2 and in Stage 3 for water used over 18,000 gallons in a billing cycle. For more information, click on Drought Triggers

2. What is my watering day?

Irrigation of landscaped areas with hose-end sprinklers or automatic irrigation systems shall be limited to once a week between the hours of midnight to 10 a.m. and 8 p.m. to midnight on the authorized watering day according to the following schedule (no weekend watering):

Street Address Ending in:

0 or 1 - Monday
2 or 3 - Tuesday
4 or 5 - Wednesday
6 or 7 - Thursday
8 or 9 - Friday

3. Do I need to register my dog/cat(s) with the City?

Yes, City Ordinance requires dog/cat(s) to be registered annually. A pet tag can be obtained at City Hall. More...

4. When is the regular monthly City Council meeting?

The third Thursday of every month at 7:00 pm in the City Hall Council Chambers. More...

5. When are City elections held?

Election day for City council positions and any propositions are held the second Saturday in May from 7:00 am - 7:00 pm in the City Hall Council Chambers. Please visit the Calendar for early voting days and times. Calendar

6. How do I obtain more information on Oak Wilt?

Review the Oak Wilt link at the end to learn more. For further needs or assistance, contact City Hall. OakWilt Info

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City Secretary

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1. When are City Council meeting minutes available for viewing?

All public meeting minutes are available for viewing after the City Council approves the minutes at the next regular monthly meeting. The minutes are posted online within 72 hours after Council has approved them. More...

2. Is notary service available at City Hall?

The City Secretary's Office performs notary services for personal matters with documents having an appropriate notary statement on it. If witnesses are required, please bring them with you. An official form of ID must be presented. Please call City Hall to confirm availability of a Notary

3. How do I get a copy of a City Ordinance?

City ordinances are codified through Franklin Legal Publishing or you can obtain a copy at City Hall. Franklin Legal

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Human Resources

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1. Where do I send my application and/or resume for a job posting?

You can submit your application by mail or drop it off during business hours. The mailing address is City of Fair Oaks Ranch, 7286 Dietz Elkhorn, Fair Oaks Ranch, TX 78015. You can also deliver your application and/or resume to City Hall Monday through Friday between 8:00 am and 5:00 pm.

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Municipal Court

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1. Why must I appear in Court?

The law requires you to appear in court on your case. If you were issued a citation, your appearance date is located at the bottom of the citation. In some cases, you may handle your ticket by telephoning the Court Clerk at (210)698-0983. Failing to appear before or on your required court date, may result in a warrant being issued for your arrest.

2. When is my Court day?

Please refer to your citation as to the date of your Court appearance. Court begins at 9:00 am and ends when all cases are heard.

3. What forms of payment can be used to pay a citation?

Municipal Court accepts cash, VISA/MasterCard (4% fee applies), checks, money orders, and cashier checks. Municipal Court does not accept checks for warrant payments.

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Police Department

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1. Will the Police Department watch my house when I am out of town?

The Police Department does offer a Home Watch Program to provide special attention to homes of those residents leaving their home unattended for an extended period of time. Please contact the department during normal business hours at 210)698-0990 to arrange to have your home added to the program during your travels.

2. Can I operate my golf cart on City streets?

Golf carts are considered motor vehicles and only licensed drivers may operate a golf cart on City streets. Please be advised that failing to have a driver's license may result in a citation for operating a motor vehicle without a valid driver's license. Parents allowing an unlicensed driver to operate a golf cart on City streets may be issued a citation for allowing an unlicensed driver to operate a motor vehicle. Your cooperation in restricting the use of golf carts to licensed drivers only will go a long way in reducing the safety hazard on our roadways.

3. Can I put up garage sale signs?

One garage sale sign is permitted per street frontage at the address of the sale; no signs are allowed in the street right of way.

4. What do I do about a baby deer in my yard?

If you find a deer fawn that appears to be abandoned, remember that deer fawns are born with natural camouflage and a lack of scent. In the first few days of their lives, the newborns are not mobile enough to travel with their mothers. As a defensive tactic, the mothers hide their newborn(s) from nearby predators and will often leave the young animals alone for long periods of time. After a few days, the fawns are usually strong enough to join their mothers and the herd, where there is more protection. When a fawn is touched by humans, it leaves a scent and quite often the mother will abandon the fawn. Please do not touch the baby deer.

5. How do I contact the Fair Oaks Ranch Police Department?

For all emergencies call 9-1-l. For non-emergencies call (830) 816-3194.

The Police Department offices are open Monday through Friday 8:00 am to 5:00 pm and can be reached at (210)698-0990.

6. Can I get my fingerprints taken?

This service is provided at no charge to Fair Oaks Ranch residents. Please contact the department during normal business hours at(210)698-0990 to arrange to have an officer take your prints.

7. What do I do if I have a complaint regarding an animal (barking dog, etc.)?

If you have a complaint regarding a barking or stray dog, contact the 24 hour non-emergency number at (830) 816-3194

8. Does my dog or cat need registration tags?

All dogs and cats over four months of age must be licensed within 30 days of ownership of the animal. Licenses are available at Fair Oaks Ranch City Hall.

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Public Works

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1. I just installed a new water softener, what is the City's water hardness level?

You can find the latest recorded water hardness in the annual Water Quality Report. Note that the water hardness is typically recorded in mg/L; however, several water softener manufacturers require one to know the grains/gallon concentration. The conversion factor is 1 grain/gallon (US) = 17.1180612106 mg/L. For example: if the City's water hardness is 200 mg/L, then the conversion calculates to 11.68 grains/gallon. Water Quality Report

2. When are the meters read?

Typically the meters are read the last three to four work days of every month.

3. How do I check for a water leak?

Make sure all water systems are turned off (kitchen faucet, bathrooms, irrigation system, hose bibbs, etc.). Check your water meter and examine if any dials are moving. If a dial is moving, then there is a leak on your side of the meter.

4. How do I turn the water off to my house if I need plumbing work done?

You should call the Fair Oaks Ranch Utility Department at 210-698-7685 and have a technician come by your home to turn the water off at the meter using the curb stop. Unless it's an emergency situation, only city utility technicians are authorized to turn the water on and off using the curb stop. City Ordinance requires all new homes to have a cut-off valve installed on the customer side within three (3) feet of the meter. Installation of your own cut-off valve will allow you to turn your water on and off when you wish and will avoid the chance of damaging city equipment.

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Water / Sewer

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1. When are the meters read?

Typically the meters are read the last three to four work days of every month.

2. What forms of payment are accepted to pay for water/sewer bills?

The City accepts cash, check, VISA, Mastercard or Discover (2.5% fee applies), and bank draft.

3. How do I check for a water leak?

Make sure all water systems are turned off (kitchen faucet, bathrooms, irrigation system, hose bibbs, etc.). Check your water meter and examine if any dials are moving. If a dial is moving, then there is a leak on your side of the meter.

4. I just installed a new water softener, what is the City's water hardness level?

You can find the latest recorded water hardness in the annual Water Quality Report. Note that the water hardness is typically recorded in mg/L; however, several water softener manufacturers require one to know the grains/gallon concentration. The conversion factor is 1 grain/gallon (US) = 17.1180612106 mg/L. For example: if the City's water hardness is 200 mg/L, then the conversion calculates to 11.68 grains/gallon. Water Quality Report

5. How do I turn the water off to my house if I need plumbing work done?

You should call the Fair Oaks Ranch Utility Department at 210-698-7685 and have a technician come by your home to turn the water off at the meter using the curb stop. Unless it's an emergency situation, only city utility technicians are authorized to turn the water on and off using the curb stop. City Ordinance requires all new homes to have a cut-off valve installed on the customer side within three (3) feet of the meter. Installation of your own cut-off valve will allow you to turn your water on and off when you wish and will avoid the chance of damaging city equipment.