The City of Fair Oaks Ranch, TX
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city of fair oaks ranch - texas
7286 Dietz Elkhorn
Fair Oaks Ranch, TX 78015
Ph: (210) 698-0900
Toll Free: (866) 258-2505
Fx: (210) 698-3565
Water/Wastewater Customer Service
General Information
Fair Oaks Ranch Utilities is owned and operated by the City. For water hookups and wastewater/sewer connections call (210) 698-7685 or (866) 258-2505. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, exclusive of legal holidays.

For after-hour emergency situations, please call the Boerne Dispatch at (830) 816-3194 who will contact a Fair Oaks Ranch Utilities technician.


Applying for Water/Wastewater Service
Residents requesting new service are required to complete the Water and Wastewater Service Agreement Application; this application can be submitted in person, by fax or email to . If you are submitting the service application by mail please allow at least five (5) business days to process your request.  Requests for Saturday and Sunday will automatically be scheduled for the next available business day.  A copy of the driver's license is required for sercurity verification.

Customer Confidentiality
All government-operated utility customers have the right to request the following personal information be kept confidential: address, telephone number and social security number.  This does not affect the utility from releasing the name and volume of usage and/or amounts billed.  Please contact Fair Oaks Ranch Utilities to request your account be marked confidential.


Disconnect Water/Wastewater Service
Residents requesting disconnection of service are required to complete the Disconnect Water and Wastewater Service Form:  this form can be submitted in person, by fax or email to  if by mail allow at least five (5) business days to process your request.  Requests for Saturday and Sunday will automatically be scheduled for the next available business day.  A copy of the driver's license is required for sercurity verification.

Bill Payment Options
There are a number of options to pay your Fair Oaks Ranch Utilities bill:

Monthly Bank Draft - authorizes an automatic bank transfer of funds to pay your current bill each month. This convenience is absolutely free! 

Pay Online - Register your account by creating a user name and password to conveniently view and pay your bill online by Visa, Mastercard, or Discover (a 2.5% credit card processing fee applies). Third-party vendor charges an additional $1.25 transaction fee for this service.

Pay in Person - Stop by City Hall and pay by check, cash or credit card. The City accepts Visa, MasterCard, and Discover; there is a 2.5% credit card processing fee applied on the amount due. You may also utilize the drop-box located in front of City Hall for your convenience.

Pay by Phone - Payments can be made by a Visa, MasterCard, or Discover (a 2.5% credit card processing fee applies) during normal City business hours.

Pay by Mail - Payments can be placed in the return envelope received with your bill and placed in the mail. Payment should be in the form of a personal check, Traveler’s Check, or Money Order. Please do not send cash. 

You can view a sample utility bill becoming familiar with its various information.



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