Water and Wastewater Customer Service

Superior Water SystemThe City of Fair Oaks Ranch, Texas, provides water and wastewater services to a growing community located approximately 30 miles northwest of San Antonio, Texas. The utility currently serves an estimated 3,172 water customers and 1,952 wastewater customers.

The principal sources of water are a wholesale supply connection to the Guadalupe-Blanco River Authority’s Western Canyon transmission main and 30 active groundwater wells. The water distribution system currently consists of three independent pressure zones, a network of water lines ranging in diameter from 2 inches to 12 inches, seven ground storage tanks, and five pump stations. The current total production capacity is 3.7 MGD.  

Since 2011, our water utility has consistently been designated a Superior Water System by the Texas Commission on Environmental Quality (TCEQ) for going above and beyond the minimum standards in protecting public health and ensuring reliable operation.

The wastewater collection system consists of seven lift stations and associated force mains, a wastewater treatment plant (WWTP), and a network of gravity mains 4 inches to 16 inches. The WWTP is owned and operated by the City and has a current permitted capacity of 0.5 MGD annual average day flow. All treated effluent is pumped to the golf course and reused for irrigation purposes.

  1. Bill Payment Options
  2. Connect/Disconnect

There are several options available to you to pay your Fair Oaks Ranch Utilities bill:

Monthly Bank Draft - Authorizes an automatic bank transfer of funds to pay your current bill each month. This convenience is absolutely free!

Pay Online - Register your account by creating a user name and password to conveniently view and pay your bill by credit card (a 2.5% credit card service fee and a $1.25 third-party vendor fee applies). See step-by-step instructions. 
 
Pay by Phone - Two available options:

  1. During normal business hours, call City Hall at 210-698-0900 or 866-258-2505 and pay by credit card (2.5% service fee applies).
  2. At any time, call the city’s contracted vendor at 833-262-5901 and pay by credit card (2.5% credit card service fee and a $1.25 vendor fee applies)


Pay in Person - Payment can be made by check, cash or credit card.  A 2.5% service fee applies for a credit card payment. You may also utilize the drop box located in front of City Hall for your convenience.  Payments placed in the drop box must be in the form of a personal check, cashier's check or money order. 
 
Pay by Mail - Payments can be placed in the return envelope received with your bill and placed in the mail. Payment should be in the form of a personal check, cashier's check, or money order. Please do not send cash.

You can view a sample utility bill to become familiar with its various information.